The help corner

A little help.
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Clear steps. Real app screens. Find your way back to the good part.

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Make your first reading.

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15 guides
Getting started

Turn a photo into a reading

Take or choose a photo, extract its words, and keep a comfortable reading in your library.

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Reading & listening

Get an AI explanation

Choose Explain it for a new photo, or add an explanation to a reading you have already saved.

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Reading & listening

Listen and follow every word

Read aloud with word highlighting, pause and resume, and choose a comfortable language and speaking speed.

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Reading & listening

Make reading comfortable

Adjust text size, line spacing, the book-style font, and the app's light or dark appearance on iPhone and iPad.

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Getting started

Find and manage saved readings

Reopen, search, rename, share, or delete readings in your library, and understand what is saved on each device.

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Reading & listening

Open Microsoft Immersive Reader

Open the optional Microsoft reading view, review its sharing permission, and return to your saved reading.

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Privacy & troubleshooting

Control AI sharing permissions

Choose when photos go to OpenAI and readings go to Microsoft, and change those permissions in Settings.

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Membership & billing

Buy an annual membership

Find the membership screen, review the annual price and any eligible trial, and subscribe securely through Apple.

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Membership & billing

Restore your membership

Recover access to an existing Apple subscription on your iPhone or iPad without buying another membership.

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Membership & billing

Cancel a subscription or trial

Manage renewal through Apple and learn what happens to your saved readings when your membership ends.

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Membership & billing

Request a refund from Apple

Find Apple's refund request form for Read & Explain and understand where to check the status of a request.

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Membership & billing

Membership on your devices

Use your membership on your own iPhone and iPad, and understand why it is not shared through Family Sharing.

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Membership & billing

Understand your daily allowance

Learn what counts toward the 100 daily photo reads or explanations, when the allowance resets, and what stays available.

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Privacy & troubleshooting

When a photo will not process

Improve a difficult photo and check connection, sharing permission, membership, or allowance problems without losing your library.

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Getting started

Common questions, answered

Quick answers about supported devices, offline reading, AI, subscriptions, Family Sharing, and your saved library.

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