Restore purchases asks Apple to check the subscription you already own. Use it if the app does not recognize your membership or you are setting up another device.
Check your Apple Account and connection
Connect to the internet. Make sure the Apple Account used for App Store purchases is the one used to buy Read & Explain. Check the account on your Apple receipt if you are unsure.
Tap Restore purchases
In Read & Explain, open Settings from the home screen. Tap Restore purchases under Membership and complete any Apple sign-in prompt on your device.
Check the result
The app tells you whether an active membership was found. If none was found, check Apple Settings → your name → Subscriptions for Read & Explain and confirm that the membership is still active.
Get help if access is still missing
If Apple shows an active membership but processing remains unavailable, contact us with the error message or reference, app version, and device model. Never send your Apple password, private photos, or full payment details.
Restoring access does not restore a library
This checks your membership only. It does not recover deleted readings or copy a library from another device. Family members cannot restore your subscription through their own Apple Accounts.
Useful links
Apple's subscriptions and billing helpStill need a hand?
Email hello@coffeeandfun.com. Include your app version and any error reference. Please leave out private photos, passwords, and payment details.