The message in the app is the best place to start. A photo-quality problem, a permission choice, and a membership check need different fixes.
Check the photo
Use a clear, well-lit photo of one page. Keep the page flat, face the text toward the camera, and reduce glare. Crop unrelated areas in Photos before choosing the image again. AI may struggle with unclear handwriting or very small text.
Check your connection and permissions
New readings and explanations need the internet. If you chose Not now at the sharing prompt, use Read photo or Explain photo again when ready to allow processing. You can manage permission in Settings → AI & privacy.
Check membership or the daily limit
If the app asks you to verify access, use View membership or open Settings → Restore purchases. Use the Apple Account that bought the subscription. If you have reached the daily allowance, wait for the midnight UTC reset.
Try later or send us the error reference
For a temporary service error, wait a little before trying again. If it continues, email support with the exact message or reference, your device model, and app version. You do not need to send your photo.
If the camera is unavailable
Use the photo-library button instead. If camera access was denied, use Open Settings from the permission alert to review your device permission.
Protect your saved readings
Avoid deleting or reinstalling the app as a first troubleshooting step: your library is stored on the device. If processing finished but saving failed, use Save reading when the app offers it.
Still need a hand?
Email hello@coffeeandfun.com. Include your app version and any error reference. Please leave out private photos, passwords, and payment details.